The 14 day free trial
Every plan starts with 14 days free. Your vault is created immediately and is the real thing, not a limited demo.
- Your card is collected at sign-up but not charged. That is what lets your vault be built straight away rather than after a sales call.
- Nothing is taken for 14 days. On day 15 the first payment goes through automatically.
- Cancel before day 15 and you pay nothing at all. No fee, no partial charge, no argument.
- One trial per customer.
On the yearly plan, the trial is the only free exit. Once the trial converts, a yearly subscription is a twelve month commitment paid upfront. Cancelling later stops the next renewal, it does not refund the months you have not used. If you want the freedom to stop any month, take the monthly plan.
Put a reminder in your calendar for day 12. Decide deliberately, either way.
What it costs
| Plan | Price | Including GST | Billed |
|---|---|---|---|
| Monthly | A$19 per month | A$20.90 | Monthly in advance |
| Yearly | A$190 per year | A$209 | Once, twelve months in advance |
- Up to 20 people, at no cost per person. Add and remove staff freely inside that number.
- Yearly is twelve months for the price of ten. That is the whole discount, and it is why it commits you for the year.
- Setup help is separate and optional. If you want us to do the migration and training, we quote per job. There is no ongoing fee attached to it.
- Your own domain costs nothing extra. See use your own domain.
Payments are processed by Stripe. Your card details never reach our servers.
Receipts and tax invoices
- A receipt is emailed for every payment, to the address you used at checkout. Check spam if you have never seen one.
- Need a tax invoice showing our ABN, or one addressed to your company name rather than yours? Email us and we will issue it.
- Need the billing email changed, for example to send everything to your bookkeeper? Tell us the address and we will move it.
Bookkeeping tip: ask us to send billing to your accounts inbox on day one. It is a two minute change now and saves chasing receipts at tax time.
Changing your card or billing details
Email hello@businessops.com.au from your billing address and we will send you a secure Stripe link to update the card. We never take card numbers by email or over the phone, and neither should anyone else claiming to be us.
If a payment fails, your vault does not disappear. Stripe retries, we email you, and we will always contact you before anything is suspended. An expired card is an admin problem, not a reason to lose access to your business logins.
Changing plan, or going past 20 people
- Monthly to yearly: email us and we will switch it at your next renewal, so you never pay twice for the same month.
- Yearly to monthly: also at renewal, since the year you have paid for runs to its end.
- More than 20 people: talk to us. There is a plan for larger teams and it is not a punishment for growing.
Cancelling
You can stop at any time. To cancel, email hello@businessops.com.au from your billing address, or from your vault admin address. We action it and confirm in writing so you have a record.
What happens then
- Your access continues to the end of the period you have already paid for. Cancelling on the 3rd of the month does not switch anything off on the 3rd.
- The next renewal does not happen. That is what cancelling does.
- Fees already paid are not refunded pro-rata for time you did not use. On a yearly plan that means the remainder of the year. The full wording, including the consumer law protections that always apply, is in the Terms of Service.
Export your vault before your access ends. When the paid period finishes, your vault instance is decommissioned. Because everything in it is encrypted with keys only your team holds, there is no version we can hand back to you afterwards. Take your export while you can still sign in. See keep your own backup copy.
Taking your data with you
If you leave, you leave with everything. There is no export fee, no lock-in format and no hostage taking.
Export your organisation vault
Follow export your organisation vault, and choose the password protected encrypted format.
Tell your team to export their personal vaults
Their My vault items are theirs and are not in your organisation export.
Import into wherever you are going
The file is a standard Bitwarden export, which every serious password manager can read. You are not stuck with us, and you were never meant to be.
Then cancel
In that order. Not the other way around.
If you are leaving because something did not work, tell us why. We would rather fix it, or at least fix it for the next business. A short honest reply is worth more to us than a polite one.
Question about a charge?
Email hello@businessops.com.au with the date and amount. We would far rather explain a line on your statement than have you dispute it with the bank.